| |
May 05, 2024
|
|
|
|
|
BUSN 2403 - Guest Relations and Customer ServiceBasic concepts and current trends in customer service and guest relations in the hospitality industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention and measuring satisfaction. Examines organization and operation of hotels and restaurants from frontline, front office and guest service operations. Explores key front office functions, related systems, and skills necessary to ensure guest satisfaction and efficient operations.
Add to Catalog Favorites (opens a new window)
|
|
