May 25, 2020  
2019-2020 College Catalog 
    
2019-2020 College Catalog [ARCHIVED CATALOG]

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MKTG 2343 - Customer Service

This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention and measuring satisfaction.



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